Each order is always carefully packaged and checked, but unfortunately anyone can get a miss. In case of receiving a defective, damaged or incorrect item, we sincerely apologize for the inconvenience and will ship you a new item, no charge required. If you’re faced with such an item, please contact our customer support team as soon as possible.
Please note:
When filling in the contact form, please attach a few photos of the damaged or incorrect item so that we can offer you an appropriate solution as soon as possible.
Return shipping costs:
We fully understand that you have absolutely no control over damaged or incorrectly shipped items. A replacement, repair or return of the product is free of charge.
30-Day Guarantee:
Ordered the wrong product? Doesn’t work for you? Doesn’t suit your phone? Would like to return it? No problem! If you’ve made a purchase from our online store and are dissatisfied with your order, send it back within 30 days of purchase and get refunded.
Return Instructions
We value your satisfaction and aim to make the return process as smooth as possible. Please follow the instructions below to return your item(s):
Eligibility for Return
- Items must be returned within 30 days of delivery.
- Items must be in their original condition, unworn, unused, and with all original tags and packaging.
- Final sale items, gift cards, and personalized products are not eligible for return.
Return Process
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Prepare Your Return
- Place the item(s) in their original packaging.
- Include the original invoice or proof of purchase in the package.
- Include the original invoice or proof of purchase in the package.
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Ship the Return
- Returns for items that are in good condition are not free of charge. Customers are responsible for return shipping costs.
- Address the return package to:
Return Address:
Montalto GmbH
Lindemanstraße 22
28325, Bremen
Germany
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Confirmation and Refund
- Once we receive and inspect your return, we will notify you via email.
- If your return is approved, a refund will be processed to your original payment method within 3-5 business days. Please note that the return shipping costs are non-refundable.
General Information
- Please allow 3-5 business days for the return to be processed after it reaches our facility.
- If you have any questions or need assistance with your return, please contact our customer service team at info@arrivly.com or via phone +491520944689.
- By returning your items, you agree to our Withdrawal policy, which can be found https://arrivly.com/legal/cancellation.
Thank you for shopping with us! We hope to serve you again soon.
